4G WiMAX Innovation Network Program FAQ's

What is the Innovation Network?

The CLEAR Innovation network is a special program for professional mobile Internet application, service, and content developers who live or work in Silicon Valley. This program provides early access to the Bay area's pre-commercial network for the duration of the program. Participants will also have access to special events and developer resources.

What are the benefits for participation?

Approved participants will receive early network access at no charge for the duration of the program, up to one year. They will also get access to developer resources and invitations to special events. Participants will be required to own or purchase an approved device.

Who is Clearwire working with on the Innovation Network?

CLEAR is working with the world's leading 4G technology, internet application, and internet communications companies to bring developers this new service. Cisco, Comcast, Google, Intel, Sprint, Time Warner Cable and Bright House Networks are all official partners in the program….

How is the CLEAR Innovation Network related to the CLEAR Developer program?

The CLEAR Innovation Network is a special program for CLEAR Developers in Silicon Valley. If you meet the requirements for the innovation network and are an approved participant, you will also be enrolled in CLEAR Developer program. Developers who do not live or work in Silicon Valley can still participate in the other aspects of the CLEAR Developer program (link to Developer portal)

Who is it for, what kind of developers?

The CLEAR Innovation network is for professional developers who work with mobile internet software applications, services, or content. To qualify as a professional developer the applicant should work in or be a student in the targeted professions. We may ask for employment, business, or academic information to verify that the applicant is a professional developer. Program participation is not designed for general internet access, recreational, or home use.

How do I qualify?

The CLEAR Innovation Network is a free service for CLEAR approved application and service developers who live or work in Silicon Valley. To qualify you must a) live or work in or adjacent to the coverage area b) own or purchase an approved mobile device for the CLEAR Network c) be a professional mobile internet application, service, or content developer d) agree to the CLEAR Innovation Network terms and conditions for use. CLEAR reserves the right to accept or reject any applicant for any reason.

What is the coverage area?

The CLEAR Innovation network will initially cover portions of Santa Clara, Mountain View, and Palo Alto. Click here to check coverage. Over the next year this coverage area will grow to cover most of Silicon Valley.

Can I get access if I don't live or work in the Coverage area?

CLEAR will accept some applicants who live in close proximity to the coverage area. Developers in those areas will be required to travel to the coverage in order to use the service.

I'm in or near the coverage area but the service is weak in at my location/indoors etc.

CLEAR has permitted people to join the innovation network at an early stage of the network build out. Some users may have to change locations or travel to the coverage areas in order to use the service for application development and testing. See this page for recommended locations to use the service and test your applications

My application was disapproved, why was I rejected?

Most applicants are rejected because they do not live or work in or adjacent to the Innovation Coverage area. Other reasons for denial could be: applicant did not meet the requirements for being a professional mobile Internet application developer did not have a 'proposed use' or project consistent with the Innovation Network's objectives, did not accept CLEAR's terms and conditions, or provided an incomplete application.

I'm not a developer - can I purchase CLEAR Commercial service in Silicon Valley?

At this time, CLEAR commercial WiMAX service is not available for general consumer or business users. Sign up here to be notified when commercial service is available (link to CLEAR insider) Press Release: http://newsroom.clearwire.com/phoenix.zhtml?c=214419&p=irol-newsArticle&ID=1272875&highlight=

Can I get CLEAR Innovation service at home or in the office?

At this time only mobile WiMAX services and devices will be offered for use on the CLEAR innovation network. Your mobile USB modem or embedded device may or may not work at your home or work location and you may have to change locations to get good coverage.

How do I get a Dual mode, RSU, or home modem?

Dual mode, RSU's, or home modems are not available for innovation network use at this time.

I'm having a problem with my service who do I call?

You can call the CLEAR Innovation Network Support line at: : 1-866-599-8568

How long will I get free service? How long is this program offered?

Innovation Network Service for approved participants will be available for a maximum of one year or the duration of the program (tentatively Sept '09-Oct '10). The program will be a limited time offer. In order to maintain the level of service and support for the program CLEAR reserves the right to limit the number of participants and can stop accepting new applicants at any time. Participants will have the opportunity to subscribe to CLEAR commercial service at the sunset of the program.

Can I have more than one device in my account on the Innovation Network?

The innovation Network program permits one WiMAX device with service per user account

How long will it take to activate my WiMAX embedded device?

Most devices will be activated within 2 hours. If your device is not activated within 2 hours, please contact Clear Customer care